Entrecard Issues

Posted by billspaced | 1:35 PM | | 0 comments »

One of the free traffic sources I use in Entrecard. I really like the "barter" network there and I've found some really good blogs, as well as having a pretty good exposure to new and varied audiences through their advertising platform.

Plus, did I mention, it's FREE?

Well, I just encountered a bump in the road with Entrecard's policies, one of which is your blog has to remail "current."

Totally my fault, of course. I haven't been updating this site because it was created primarily to complement the creation of my free ebook, Stock Investing Basics, and I just haven't had the ambition to finish it due to the underwhelming performance of the stock market.

So, when my account was deleted, I fired off an email, saying, basically, that while it's your policy, it would be really cool - and easy - if you could just send a reminder before you just cut me off at the knees.

And, oh, by the way, the currency of Entrecard, "credits," disappear.

I was more than a little perturbed. I never expected anything to come of my email.

But, something did come out of it. I got in touch with a really nice fella there named Matt, who is doing all he can to get me back to where I was.

I REALLY appreciate that!!!

It seems that nowadays, customer service has gone out the window, or to India, and I'm always pleasantly surprised when customer service actually embodies the values companies purport to have.

In this case, Entrecard made a bad customer experience into a good one. One of the conditions of getting my account restored is that I write 5 new posts. This is number 4.

Next post, rapid fire from here, will get me back on the Entrecard saddle.

Lesson to be learned here - read the Terms and Conditions or Terms of Service. It's YOUR fault if you don't follow them.

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